FAQs

• When will my item ship? 
• Your item will be processed to ship within 2-5 days *this does not apply to Made to Order pieces  
• What type of mailing service is used? 
• I use priority mail, packages typically arrive within 2-4 days after the shipment date
• Where are you shipping from?
• I am shipping from my home studio located in Columbus, OH! 
• Do you offer local pick up? 
• Yes! If you are located in Columbus and would like to pick up your item, please use the code: LOCALPICKUP at checkout. I will then reach out to you to schedule a pick up time and provide directions. 
• Do you offer local delivery? 
• I offer local delivery for a $2 fee if you are within a 5 mile radius. If this is applicable to you, you can select this at checkout! 

• What if I want to return my item
• If for any reason you would like to return your item, please reach out to me within 30 days of your purchase. I will accept unused items and will issue a full refund, however I do ask that you cover shipping. 

CUSTOM ORDERS: 

• Do you take custom orders? 
• I do! I love to help make your vision come true, reach out to me through instagram @potsandpeaces or by email potsandpeaces@gmail.com to get the conversation started!

ITEM CARE: 

• How should I care for my items? 
• Each item is completely handmade from start to finish. I will always make a note on the product description if the item is microwave/dishwasher safe. All items should be handled with care as they are ceramic and can be fragile. 
• Are your pieces handmade? 
• Yes! This is what makes them so special. All pieces I offer are handmade, either on the ceramic wheel or entirely hand-built. While I may offer sets of pieces, each will have its own unique characteristics and may include slight imperfections due to the handmade nature.